PROUD TO SUPPORT

PRIVACY POLICY

Thank you for trusting us with some information about you. We take that trust seriously and we want you to know how we use your information and why.

1. WHO IS HOLDING YOUR INFORMATION?

Choose Sunrise Limited

Company Registration Number 14062933

Email address hello@choosesunrise.co.uk

Data Retention Period(s) is 3 years

Card payments are managed by Stripe: https://stripe.com/gb/privacy

COOKIE POLICY

Choose SunriseCookies policy

1.Introduction

1.1 Our website uses cookies.

1.2 Insofar as those cookies are not strictly necessary for the provision of Choose Sunrise, we will ask you to consent to our use of cookies when you first visit our website.

Credit

2.1 This document was created using a template from Docular https://seqlegal.com

About cookies

3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies used by our service providers

5.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

5.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting

https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy

5.3 We publish Google AdSense advertisements on our website. The advertisements may be personalised to reflect your interests. To help determine your interests Google and its partners use cookies to track your previous visits to our website and your visits to other websites. You can opt out of Google's personalised advertising by visiting https://www.google.com/settings/ads and you can opt out of
third party cookies use for personalised advertising by visiting http://www.aboutads.info You can revie Google's privacy policy at

https://policies.google.com/privacy

5.4 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook
privacy policy at https://www.facebook.com/about/privacy

.The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at

https://www.facebook.com/help/568137493302217

6.Managing cookies

6.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647

(Chrome)

(b)https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

(Firefox);

(Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

(Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

(Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

(Edge).

6.2 Blocking all cookies will have a negative impact upon the usability of many websites.

6.3 If you block cookies, you will not be able to use all the features on our website.

7.Cookie preferences

7..1 You can manage your preferences relating to the use of cookies on our website by visiting the pop up box from the home page.

8.Our details

8.1 This website is owned and operated by Choose Sunrise Limited.

8.2 We are registered in England and Wales under registration number 14062933and our registered office is at 92 Victoria Gardens, Leeds LS18 4PH.

Third parties we share information with: None

Person responsible for data within our business: name and contact information

Janet Hadley - Director

hello@choosesunrise.co.uk

The data regulator for the UK can be contacted via this link:

https://ico.org.uk/

Date this
Policy last updated 17th October 2022

2. WHOSE INFORMATION DO WE COLLECT?

We process information about:

"Prospects" contacts working at or connected with potential Clients;

"Clients" who have bought goods or services from us, and "Client Contacts" who are individuals employed by or contracted to Clients;

"Suppliers", "Associates" suppliers or potential suppliers of goods or services to us;

"Affiliates/Referrers" who have signed up to our affiliate scheme or who have referred Prospects to us.

"Employees" Our employees if we have any.

Employees should refer for data privacy information relating to their own data to their contract of employment.

3. OUR POLICY

We promise respectful treatment of the personal information of everyone we have contact with.  We want it to be simple and clear.

This Policy explains how we do that – when and why we collect information, how we use it, the situations when other people can see or use it, and how we keep it secure.

But just to set the scene in case you don’t want to read through all the details just now, we can be clear up front.

We don’t sell, rent or trade email lists with anyone else.

We’ve split this Policy into sections, depending on who you are.

Section A is for everyone and includes information about cookies on our websites.

Section B is for you if you are or work for a business prospect.

If you are a Client or a Client Contact, Section C is for you.

Section D is for you if we have information about you purely because we are providing services to a Client.

And if you’re a supplier, associate or Affiliate/Referrer, Section E is for you.

SECTION A: FOR EVERYONE

Whoever you are,
our intention is to use your information to make things work smoothly for you
in your experience of dealing with us. If that’s not how it turns out for you,
please make sure to contact us. It’s best to put things in writing, which you
can do by emailing the address above.

We keep this Policy
under regular review, and we may revise it as time goes on. Please check back
here from time to time to make sure you’ve got the latest information.

A.1. OUR GENERAL APPROACH TO PERSONAL DATA

We’re committed to
protecting your privacy and honouring your legal rights to control how we use
your personal data.

We
only collect and use personal data when we need to

because you have asked us to do something (for
example, send you newsletters);

so that we can reply to queries or complaints;

to develop and manage our business
relationships;

to help grow our business and fulfil our
contracts;

to provide services to clients;

to calculate payments to associates or Affiliates/Referrers;

to meet our legal obligations.

We
try to make sure the information we hold is accurate and up to date and is no
more than we need to have.

A.2. CATEGORIES OF DATA

The types of
information that we will be processing depend on the nature of our relationship
with you.

We may process information
about you that you have yourself provided to us or published generally on the
internet through social media or on other websites.

In all cases, we
will have what identifying and communication information that is relevant and
that we can sensibly obtain: that is, your name, email address, employer or
business name, job title or position, contact address, social media addresses,
and we may also capture some of the information published by you in your social
media output to the extent that it may be relevant to our interactions.

If you are or work
for a prospect, we will aim to obtain and process information that is relevant
to our building a business relationship with you and doing business together,
which may relate to your business and your personal interests.

If you are or work
for a customer or supplier, we will also keep records of our interactions, the
work we have done for you or commissioned from you, the progress of work, and
financial and accounting records.

If we are
processing information about you purely because we are providing services to
others, please see Section D below.  Please note that your rights may be
subject to applicable exemptions.

If you have any
questions or concerns about our use of your information, or how we have
responded to any request about your personal data, please take it up in the
first instance by emailing us at the above address.

If we can’t sort
it out, the official authority contact details are set out in the form above,
and you can raise your concerns with them.

4. DOWNLOADS, NEWSLETTERS AND SERVICES

We monitor who
opens what in our newsletter lists, and pre-set sequences of information we
send you. We do this, so we can see if content is popular and generate more of
it, or if it is not read.

There may be sub-routines
that trigger if you click on links or articles. These are designed to offer you
more information about things you are interested in.

You can
unsubscribe from these sequences at any time.

Existing Clients
may receive emails about specific offers relating to things you have already
purchased. You can unsubscribe from these at any time.

We use automations
(little sequences of emails that start when you ask for something in
particular) to send you the information you asked for, to send you products you
have bought and to administer services you have subscribed to.  A lot of our
onboarding for new products is by emails that send you hints and tips and
little videos on ‘how to’.   You can unsubscribe from these at any time, but
they don’t go on for that long and you might want to wait for all the information
as most people find it useful.

We monitor who
reads our mailing and automations, how many times, and which links you choose
to use and read. We use this information to increase the content’s level of
interest and help us improve what we send.  You can remove your information
from this monitoring by disabling cookies on your website browser before
opening emails from us. From time to time, we contact individual email
newsletter subscribers, but it is extremely rare.

We use anonymised
data about you from time to time to target advertising campaigns based on
profiling the sort of person who wants to receive information from us.

We ask our own
sales and marketing people (both internal and external) to contact Prospects from
time to time.   This is normally because you have requested a call, or because
we are actively trying to let you know about something you may benefit from. 

We are not a hard
sell or cold calling based organisation but prefer to build long-term relationships
with satisfied and relaxed clients.

A.1. SOCIAL MEDIA

We have an active
presence on social media. If you are using social media they are holding and
using your information in accordance with their data privacy policy.

If you ‘like’ any
of our posts or ‘follow’ us or contact us on social media we keep a record of
that. Your replies to us, messages you send us, and your other activity linked
to our posts may be seen by members of our staff and by our associates.  Our
contracts with them hold them to high standards of protecting your information.

A.2. NO SALE OR EXCHANGE OF YOUR DATA

We do not sell or
exchange your personal data with organisations who may want to sell you
something or use your data for research or other purposes.

A.3. DATA LOCATION AND PLATFORMS

Like most small
businesses, we do not have any tailor-made software – we use mainstream
packages for everything from our Client records, to email, to accounting.

This means that
some of your data may be held in the EEA, and some may be held in services in the
USA (with suitable data privacy shields) or elsewhere. We have picked
mainstream suppliers with appropriate security standards.

A.4. WE MAY SHARE SOME OF YOUR DATA WITH THESE PEOPLE

We have an
outsourced support team for our own business which may include Virtual
Assistants, Web Designers, IT support, Sales and Marketing, Accounting and more.
They have limited access to your data, where the service they provide to us
means they need it.

For example, if
our IT support wants to check the functionality of a laptop or back up, they
may need temporary access to information that may include something about you.

For example, if we
invoice you, our Accountant needs to process the information in the invoice.

Our team use our
software to access any data they need.  We do not permit copying or sharing by
the team and actively monitor for any potential breaches.

Your
information/advice is held in the strictest confidence. Our team are all
contracted to strict confidentiality clauses.

We restrict who
can export or download data that is held to a limited number of individuals who
are authorised to back up data.

If you want to
know who is on our team, please email and ask us.

A.5. HOW LONG DO WE KEEP YOUR DATA FOR?

Your information
will be kept for the length of time set out in our retention period (see Section
1, Table, above).

If you subscribed
to a newsletter or updates list, you will remain on the list(s) you joined
until you unsubscribe from that list.

A.6. WANT TO SEE WHAT WE HOLD ON YOU?

If you want to
know what information we have about you (if any) email the address above and
give us your name, email address(es). We may require you to confirm your
identity before proceeding.

Provided we can
legitimately disclose the information to you (see Section D), we will happily
do a search and send you screenshots of what we have.

A.7. WHAT ARE YOUR RIGHTS

You have the right
to know what information we are collecting on you, and to amend it if it is
inaccurate.

If you feel for
some reason we have information we should not be keeping, or it is out of date
or otherwise wrong, please let us know and we will take appropriate action.

Most of the
information we hold is not based on your individual consent but is based on our
needing the information to run our business and provide our products and
services.

You have a "right
to be forgotten" - but that does have some legal limits to it. If you want
us to remove information about you, let us know. If you have been a Client, we may
not be able to remove all data as we will have to ensure that we can continue
to comply with legal, accounting, taxation and our insurer’s requirements.

A.8. OUR LEGAL BASIS FOR PROCESSING YOUR DATA

Signing onto our
newsletter list is by your consent – and when you withdraw your consent we stop
that processing of your data.

Apart from that,
the information we hold is based on our needing the information to run our
business and provide our products and services – either so we can perform our
contract with you, or because we have a legitimate business interest in processing
your data.

In a few
situations we are processing personal data because we are under a legal
obligation to do so.  This principally relates to our business, accounting and
tax records.

SECTION B: Prospects

Most of the
information we process comes from you. We process it so we can reply to you,
and when you contact us again we know what you asked before, what you were
sent, and what you told us.

Typically, we are
collecting name, contact details, how we came across you, and background
information from you or published by you on social media or freely accessible
on the internet, on why you might be interested in our products or services or
a relevant contact for our business.

If you sign up to a
newsletter list, you will be sent what you asked for. We normally operate
‘double opt-in’ lists and you will need to reconfirm your subscription before
anything is sent. You can unsubscribe at any time by clicking the unsubscribe
button on any email.

You are not
automatically subscribed to any other lists but may be invited to join an
appropriate one.

If we email you
individually using our own email system or respond to an email sent to us at
any of our business email addresses, a copy of that email will also be stored.

If you make an
enquiry via our website, we will keep details of that enquiry and response for
our data retention period (Section 1, Table, above).

We do not routinely
keep special category data. To the extent we hold this, it was supplied or made
publicly available by you.

SECTION C: CLIENTS

Once you buy
something from us, we will collect information from you at the point of sale.

This will include
the information we collect from Prospects (above). We collect your email
address, phone number and postal address so we can provide what we have
contracted to, invoice you and keep proper records of our business
relationship.

We process your
data to support the delivery the goods and services you have bought. We keep
records of the goods/services provided to you, and information you give us, so
we can support you when needed and advise you of any additional services you
may need.

C.1. THIRD PARTY DATA

As well as your own
personal data, we understand that you may need to provide us with personal data
relating to your employees, your workers, or third parties (often your clients
or suppliers) – depending on the services we are providing to you.  We hold all
such information under strict confidentiality obligations, as set out in our
terms of business.

C.2. FINANCIAL AND CREDIT CARD DETAILS

Credit card
payments are handled by an external secure processor in accordance with their
data security policies (see Section 1, Table, above).

We receive limited information from our processor for us to tie up your payment
with your invoice.

If you pay us by
BACS or direct transfer, we know only what the bank tells us, which is usually
the name of the person who paid us and how much and the reference number.

We do not
routinely keep credit scores nor use credit reference agencies.

SECTION D: THIRD PARTY INFORMATION

We will act in
accordance with your statutory rights, subject to the exclusions and exemptions
that may apply.

When we are
processing data about you on behalf of a Client, we are operating under the
banner of our Client’s data privacy policy. We will refer any enquiry from you to
them, as they are the ‘data controller’ responsible for dealing with your query.
But we will support that by providing relevant information to our Client for
passing to you.

When we are
processing data about you because of a direct connection between you and our
business we are acting as a ‘data controller’ (and operating under this policy).

SECTION E: SUPPLIERS, ASSOCIATES AND AFFILIATES

If you become a
supplier, associate or an Affiliate/Referrer we keep a copy of the contract
between us, and your bank details so we can pay you. We also keep a record of
invoices/payments for accounting purposes.

We keep a record of
the work you undertook for us/our clients along with any comments, reviews or
suggestions about that work including complaints (if any) and their resolution.

This information is
all needed to manage our Client relationships and our supply chain.

If we set up an Affiliate/Referrer
scheme, Affiliate/Referrer data will be held in accordance with this policy. We
will ask you for information when you apply, and that information will be kept
to administer the scheme.

If you are a Referrer,
we remind you that referrals that you make to us may only be made with the
knowledge and consent of the person being referred.

5. COMPLAINTS

If you have a complaint about the way we are handling your
information or how we have responded to a request for information or removal,
you can take this up in the first instance by emailing us at the email address
set out above.

If we can’t sort it out, the relevant supervisory authority
details can be found on the form above.